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If you need fast, reliable Internet access
then dont waste your time and effort
with cheap, or 'free' services. Dont become an unfortunate statistic in
the growing number of people dissatisfied with their ISP. We use Eclipse
Internet so why dont you?
Eclipse Internet delivers - we know our clients require
a good quality of service with excellent support if required
Eclipse Internet meets our demanding requirements
and puts you in control of your broadband.
If you require your broadband connection with Eclipse
Internet or another provider professionally installed please contact
us we take away the guess work, install and configure your router
then test security see our wireless solutions
(excludes AOL, BT, talktalk and some others)
- Most exchanges now provide 8Mb/s
but the level of service will reduce the further you live from an exchange
- On line ordering and tracking
with clear guidance (Please quote NGR if you found Eclipse
via us - Thank you)
- Efficient, helpful and polite
support with calls logged in your on line profile.
- Eclipse has won several awards
by the ISPA, they get our vote so give them yours
| Residential
- generally 50:1 CR |
from
around £14.99 PCM |
| Business
- 50:1 & 20:1 CR services for business networks |
from
around £19.99 PCM (excluding VAT) |
- You need a BT analogue telephone
line, not a BT ISDN line or via another provider
- Your local telephone exchange
must be converted and you need to live within range of the signal
- The signal to noise ratio needs
to be acceptable (all subject to change by BT as service improves):
- 512 Kb/s Service. There is
now no upper limit and BT will try and make it work on any line if
possible.
- 1000 Kb/s or 1Meg services
- less than 60 dB - less than 6.0 K from exchange
- 2000 Kb/s or 2Meg services
- less than 45 dB - less than 3.5 K from exchange
- And line capacitance <160nf
- Your telephone line can be used
for speech if micro filters are fitted (2 supplied with Eclipse router
package)
- Some fax machine may not work
with ADSL so check with your manufacturer to be sure
- Allow about 10 working days
to complete your order
from Eclipse during this time you may track order
progress
- Your domain need not be hosted
with Eclipse and domain e-mail is handled correctly - unlike BT who
charge £10 pcm
- Your PC needs a 32 bit operating
system, generally Windows 2000 or better
- A network card (NIC) for each
PC with a router or wireless connection
- Please read any T&Cs carefully
on signup although some contracts with Eclipse are flexible
- Read terms and conditions, by
definition the term 'Broadband' is a loosely defined term and according
to OFTEL covers a wide range of bandwidths from 150 KB/s upwards. There
will always be turnback losses in maintaining the line - around 10%.
- Be aware that BT will charge
an additional £10.00 per month for their 'business support' if
you must use an inferior service
- Check the SLA if you depend
on ADSL for your business - 99% availability may not be good enough!
- Consider a contention ratio
of 20:1 for business use if there are several users sharing the line,
otherwise 50:1 is fine
- Opt for a static (fixed) IP
address if you are a gamer, run a web cam or want to deploy a VPN
- Use a router (as opposed to
an ADSL Modem) - a router offers better security & some 'free' modems
can be problematical
- Use a firewall, such as Zone
Alarm, McAfee Norton Internet Tools for personal use, if you run a business
consider a hardware one
- If you run a VPN into your LAN
consider a hardware firewall such as the Netgear VPN, Sonic Wall etc
- Test your firewall using
GRC here and our security
page also has some guidance
- Pay attention to security
patches from Microsoft and apply accordingly if you run Windows
- For other FAQs see this primer
in The
ADSL Guide
Donts:
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